The e-ticket contains a unique bar code. The e-ticket will be sent to your email address after the online purchase.

Be sure to check all folders of your mailbox, including the SPAM folder. If you still cannot find the message, please send an inquiry to our customer support within 24 hours of paying for the e-ticket; see contacts below. Please indicate the buyer's name, surname and email address or other identification details related to the e-ticket purchase. It is necessary to send the email from the email address that was used during the purchase.

Send an email containing the customer's name, surname and email address or other identification details of the e-ticket purchase to our customer support. The provider will amend the wrong address and will resend the e-tickets to the correct email address. Please send the email from the address where you wish your e-ticket to be forwarded.

The provider cannot send the e-ticket by postal service. You can only receive it electronically by email.

You will receive a simplified tax document by e-mail with your e-ticket. If you need a tax document with details that are not in the simplified tax document, you can request it by replying to the e-mail from which you received the ticket. Provide the necessary details for the tax document and you will receive it by email.

If you have any questions or problems with your purchase, please contact us:
E-mail support: info@sedlec.info
Phone support: +420 326 551 049 (available only during the opening hours of the monuments!)